Welcome to our store
MINI BEEN KIDS ("we", "us", and "our") is the operator of minibeenkids.in ("Website"). By placing an order through this Website, you agree to the terms below. These terms are provided to ensure both parties understand and agree upon the arrangements and expectations regarding our services.
Orders are subject to stock availability. We strive to maintain accurate stock information on our Website; however, there may occasionally be discrepancies in inventory. If an ordered item is unavailable, we will contact you regarding the available options, including waiting for the item to be restocked or receiving a refund for the unavailable item.
Shipping costs are calculated during checkout based on the weight, dimensions, and delivery destination of the items in your order. The applicable shipping charges will be collected along with the order payment, and the amount displayed at checkout will be the final shipping cost payable by the customer.
Orders are usually dispatched within 1 business day after successful payment confirmation.
Our warehouse operates Monday to Friday during standard business hours, except on national holidays and other declared holidays. Orders placed on holidays or outside working hours may be processed on the next business day.
Estimated delivery times after dispatch are:
Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.
We can accept delivery address change requests at any time before the order has been dispatched. Once an order has been dispatched, the delivery address generally cannot be changed.
MINI BEEN KIDS may ship to P.O. Box addresses using postal services where available. Courier delivery to P.O. Box addresses may not be available.
If an item becomes unavailable after an order is placed, we will contact the customer regarding the available options. Depending on the situation, the customer may choose to wait for the item to become available or request a refund for the unavailable item.
If your order has not been delivered within the estimated delivery timeframe, please contact our customer service team. We will coordinate with the shipping provider and investigate the status of your shipment.
Once your order has been dispatched, customers will receive a tracking link or tracking information, where available, to monitor the progress of their shipment based on the latest updates provided by the shipping provider.
If you receive a parcel that appears to be damaged during transit, please contact our customer service team as soon as possible. Where possible, customers are advised to refuse delivery of visibly damaged parcels and notify us immediately.
If the parcel was delivered when you were unavailable to inspect it, please contact our customer service team with photographs and relevant details so that we can advise you on the next steps.
Applicable taxes, if any, will be included or applied to the product prices as displayed on the Website.
For international shipments, import duties, customs charges, and taxes may be applicable upon arrival in the destination country. These charges vary depending on the destination country's regulations and are the responsibility of the customer.
If a customer refuses to pay applicable duties or taxes and the shipment is returned to us, the customer may be responsible for the return shipping costs. Any refund, where applicable, may be processed after deducting applicable return shipping charges.
If you change your mind before receiving your order, we may accept cancellation requests at any time before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. Please refer to our Refund Policy for further information.
Parcels may be insured for loss or damage according to the terms and coverage provided by the respective shipping provider.
For parcels damaged during transit, we will coordinate with the shipping provider and process a refund or replacement, where applicable, after the courier's investigation and claim process has been completed.
For parcels reported as lost during transit, we will coordinate with the shipping provider. A refund or replacement, where applicable, will be processed after the courier has completed its investigation and officially confirmed the parcel as lost.
For all customer service enquiries, please contact us through our Contact Information page.